Terms & Conditions

Revision Policy

Clients are entitled to a predetermined number of revisions without additional charges, as specified in their selected service package. This entitlement is hereinafter referred to as the "Revision Entitlement."

After utilizing the Revision Entitlement, clients will be charged for additional revisions based on their complexity according to our standard rates.

Definition of Terms: A "revision" refers to minor changes or tweaks to existing elements of a project. A "re-do" involves a new requirement, significant overhaul, or starting from scratch, which is outside the scope of standard revisions and will be subject to additional charges.

Project Initiation and Requirements

All project requirements, documents, and additional details must be submitted at the start of the project. Any requirements identified after project initiation will be considered new and will be charged accordingly.

Optional features, On Demand features, 3rd party API integrations, and plugin integrations (free/premium) are not included in discounted/promotional deals unless explicitly agreed upon by both client and agency prior to project commencement.

Turnaround Time

The "Turnaround Time" represents the period required to deliver the initial design concepts to the client, starting from the confirmation of order details and receipt of all necessary client information.

Logo design orders will have a Turnaround Time of 24 to 48 hours. For packages including four or more logo concepts, the minimum Turnaround Time is 48 hours.

New website design projects will be delivered within 48 to 72 hours after order confirmation, signed contract, web brief, and additional details submission. Website development projects will have a Turnaround Time of three to five weeks, depending on the promptness of client feedback. For complex projects, the timeline will be broken down into milestones, which will be communicated to the client through official channels such as company email and text.

For orders placed on Fridays or Saturdays, the Turnaround Time commences the following Monday, excluding public holidays.

Refund Policy

Web Craft Pros refund policy will be nil if:

• You have chosen a special package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• If a client signed up for a trademark services, procedure takes around 10-12 months once started, Its non-refundable fee.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client will not be entitled to any refunds after 15 days, from the date of purchase.
• Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
• Note: Web Craft Pros holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Web Craft Pros The company will be the rightful owner of the designs.

Claiming Refunds

To initiate a refund, clients may contact us via official phone number, online chat, or email at the company’s official email address. The company will review the request and, if deemed appropriate, will process the refund accordingly.

Quality Assurance and Satisfaction Guarantee

The company is committed to delivering high-quality designs and offers a satisfaction guarantee, ensuring revisions within the client's package scope until satisfaction is achieved.

Delivery Policy

If the Client does not respond within 5 working days despite multiple documented contact attempts by the Agency, a 25% reinitiating fee may be charged. However, if the Client communicates a need for more time beforehand, we will adjust the deadlines and fees accordingly.

Payment Terms, Late Payment Surcharge, and Service Suspension

Clients opting for payment installment plans must adhere to the agreed payment deadlines. Failure to clear dues within the specified deadline will result in a 20% surcharge of the original order value.

Clients have a three-day grace period to settle overdue payments with the surcharge. Failure to pay within this period will lead to a suspension of services until the dues are cleared.

Maintenance and Customer Support

Maintenance services, including regular Plugin and WordPress updates, are provided to ensure optimal website performance. Our customer support team is available 11:00 am to 8:00 pm EST Monday to Friday to address any concerns or queries.

Service Level Agreement (SLA) for Response Times

The company commits to a Service Level Agreement (SLA) for response times of 24 to 72 working hours. This SLA applies to all client inquiries, support requests, and communication with the company, ensuring timely and efficient resolution of client needs.

Communication Policy

The company is not responsible for communications conducted outside of official channels. Only information provided through official domains or verified contact methods is considered valid.

Policy Amendments

The agency reserves the right to amend, alter, or change these policies at any time without prior notice to ensure that our services remain responsive to legal, technological, or business developments. Clients are encouraged to review the policy periodically for any updates or changes.